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Fire & Water - Cleanup & Restoration


7/13/2020 (Permalink)

Being the business we are we tend to have repeat questions. There is a lot to know about our industry, however if you have never dealt with a loss you may not have a clue about what to do. We would like to post some of out most frequently ask questions and their answers here to give you a little in-site. 

What should I do until you arrive? 

- You should find the source of the leak if possible, and turn it off. You should also pick up any rugs or things on the floor that could get damaged. 

How quickly will you guys be here? 

- We are always prompt to a loss to try and contain the damage. Our SERVPRO rule is 1-4-8. We contact the customer within 1 hour, onsite within 4 hours, and drying measures and plan in place by 8 hours. We try to go above those measures and be onsite within 1 hour if possible. 

How much is the fee to have you come out and look at an issue for an estimate? 

- We do not charge estimate fees. We believe that we are you should not be charged for us to come out and look to give you a quote. 

Do you do mold testing? 

- We do not do mold testing in house but we do have a few that we recommend. If you are look for an air quality assessor please still give us a call. We are happy to recommend companies we have worked with and trust. After they come out and test, we would be honored to come out and do the restoration work. 

Stay tuned for more FAQs. 

SERVPRO  of New Smyrna Beach - Titusville 


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